Shipping policy

TIMING

Nationwide Delivery
(a)  Subject to availability, your Goods will be delivered within 35 working days of your order having been received, processed and the funds having cleared. Although there may be slight delays due to seasonal demand and unforeseen circumstances.

(b)  You must accept your delivery within 14 days of contact from our Carrier as per (7) below.  You will be liable for storage charges if you do not arrange delivery within this time frame.

 

DELIVERY DAYS

Our Carrier does *not* deliver on Saturdays, Sundays or on recognised UK Bank Holidays (including arrangement for Scottish and Northern Ireland Bank Holidays that do not apply to the entire United Kingdom).

 

INCLUSIVE PRICES & DELIVERY

Free Delivery
150 miles free delivery from Coventry - excess charges apply thereafter and will be added to the order. Scottish Highlands and offshore Islands please ring for quotations.

 

DELIVERY TO OTHER AREAS

DELIVERY TO OTHER AREAS NOT INCLUDED IN THE DELIVERY AREAS
(a) Via our Carrier, we can deliver to areas that are not included above.

(b) All such deliveries will be subject to an additional charge which will be costed by our Carrier.

 

DELIVERY TO SCOTLAND AND ISLANDS, NORTHERN IRELAND

All such deliveries will be subject to an additional charge which will be costed.  Please contact us directly for a quote.

 

LONDON DELIVERIES

London deliveries may attract additional charges and will be subject to the Congestion Charge where applicable.

 

NOTIFICATION OF DELIVERY

(7)  NOTIFICATION OF DELIVERY

(a)  Our Carrier will notify you initially by telephone when your Goods are to be dispatched to you.

(b)  You *must* advise us of any change to your contact details as soon as possible, and definitely *before the delivery date*.

 

DELAYED DELIVERIES

(a)  We cannot guarantee delivery times.

(b)  We will contact you as soon as we become aware of a delay to your delivery.  We will use the contact details that you have provided us with and cannot be held liable for any inconvenience or other delay caused to you if we are unable to contact you by using those details.

(c) We cannot be held responsible for delays which are outwith our direct control, including (but not limited to) manufacturing problems and third party contracted companies. This is not sole enough reason to refund any orders.

 

PREMISES AND/OR ROAD RESTRICTIONS

(a)  At the time of placing your order, you must advise us of any physical or other factors that could prevent the successful delivery of your Goods.

(b)  All deliveries are undertaken by one of our Carrier’s employees.

(c)  All deliveries are to the kerbside ONLY.  Our Carrier is unable to deliver to gardens or any other areas within your property. (d)  If our Carrier is unable to deliver your goods then we reserve the right to deduct the delivery and return costs from the purchase price of the Goods.

D) if accepting a self-build delivery the customer is required to have a minimum of 2 able body persons to physically unload the cabin, the driver is not contracted to assist with any unloading.

It is the customer's responsibility to ensure they have sufficient persons in place at the time of delivery, should this not be present and a return and redelivery has to organised the customer will be liable for this charge in advance of the new delivery schedule.

 

SIGNING FOR YOUR GOODS

(a)  Only adults aged 18 years and over can accept Goods from our Carrier.  A signature from an individual younger than 18 years of age CANNOT be accepted by our Carrier or by us as a successful delivery.

(b)  If the delivery is to public premises, such as, but not limited to, a hospital, airport, hotel, or other business premises, we will consider that the person who signs to confirm receipt of the Goods is authorised to do so on behalf of the public premises.  Our Carrier will accept this signature as proof of delivery.

(c)  Due to the size, packaging and nature of the Goods that our Carrier will deliver, you may not be able to fully check the condition of the Goods.

(d)  You must sign our Carrier’s delivery note to indicate that you have received the Goods.  You must also add the word Unchecked to the delivery note so that it is clear that you have not been able to check the condition of the Goods (unless point (f) applies and the Goods are visibly damaged.

(e)  If you sign the Carrier’s delivery note/form/computer device in any other manner, we will deem that you have accepted the Goods as being of satisfactory quality.

(f)   If your Goods which you consider have been seriously damaged DO NOT ACCEPT DELIVERY and contact us immediately by email.  Please refer to 13.3 of the Terms and Conditions.

ADVISING US OF ANY DAMAGE TO YOUR GOODS

(a)  Please contact us via any of the usual channels.

(b)  We will require photographic evidence of the damage that you advise us of.

 

CANCELATION AFTER DISPATCH

CANCELING YOUR ORDER AFTER THE GOODS HAVE BEEN DISPATCHED
(a) Please telephone us on 0161 408 0965 immediately to advise us that you wish to cancel your order.
(b) We may charge you for the return carriage of your Goods which will be deducted from the refund of your order.
(c) We will advise you of the costs of return carriage before we confirm that your order has been canceled.

COOLING-OFF PERIOD / RETURN OF GOODS

(a)  You have a statutory right to a cooling off period.

(b)  This period begins once your order is complete and ends 7 days after the Goods have been delivered.

(c)  If you change your mind about the Goods within this period, please notify us in writing via email to timberbuildingsuk@gmail.com or via the postal system to the registered company address stating the reason for the return to arrange collection via our Carrier.

(d)  You will be liable for the return costs and our Carrier will invoice you directly.  Our Carrier will collect your Goods once they have received cleared funds.

(e)  You are responsible for ensuring that the Goods have been packed so that they are not damaged by your carrier during transit.  We cannot refund your order if the Goods are received in a damaged state.

(f)   We will check all Goods that we receive before refunding the cost of your order (minus any charges)

 *Any customers who are self building a cabin are recommended to do so within 1 week of accepting delivery from Timber Building Specialists Ltd – failure to adhere to this can cause the wood to warp, split and swell. This is because the wood is kiln dried and will readily adapt to its new environment. Timber Building Specialists UK Ltd will not accept any liability for issue arising due to the changing state of the wood (after a 1 week period from delivery) as we cannot control nor guarantee the conditions the cabin is stored in after delivery*

WHERE DO WE DELIVER TO?

We deliver log cabins/timber buildings all over the mainland UK for free.

European and off land UK deliveries are chargeable

Ab Kettleby - Abbas Combe - Abberley - Abberton - Abberton – Aberdeen - Abbess Roding - Abbey Dore - Abbey Hulton - Abbey Road - Abbey St Bathans - Abbey Village – Abbey Wood – Abbeycwmhir – Abbeystead – Abbeytown – Abingdon - Abbotrule - Abbots Bickington - Abbots Bromley - Abbots Langley - Abbots Leigh – Alnwick - Appleby - Armagh - Ashbourne – Avon – Aylesbury - Babergh - Badenoch and Strathspey – Bagshot – Bakewell – Bala – Ballachulish – Ballater – Ballyclare – Ballymena – Bampton – Bampton – Banbridge – Banbury – Banchory – Banff – Bangor – Bankhead – Barking – Barking – Barmouth - Barnstaple - Barrow-in- Furness - Basingstoke – Basildon - Bath – Beaconsfield - Bedford – Bedfordshire - Belfast– Berkshire - Berwick-upon-Tweed - Beverley – Bicester - Biggleswade – Birkenhead - Birmingham – Bodmin - Bognor Regis - Bolton – Boston - Bournemouth - Bracknell – Bradford – Brampton - Brentwood – Bridgnorth - Bridgwater - Bridlington - Brighton -Brighton and Hove - Bristol – Brixton - Bromley - Bromyard - Buckingham– Buckinghamshire - Bungay - Bury St. Edmunds - Buzzard – Buxton - Caddington – Caernarfon – Caistor - Caithness and Sutherland – Calderdale – Caldicot – Callander – Callington – Calne – Camberley – Camborne – Cambridge – Cambridgeshire - Camden – Camelford – Campbeltown – Cannock – Chase – Canterbury - Canvey Island – Carbrooke – Cardigan – Cardiff – Carlisle – Cambridge – Canterbury – Carlisle – Chelmsford - Cheltenham - Chatteris – Chesham - Cheshire - Chester – Chesterfield - Chichester – Chippenham - Cirencester – Coalville –Colcheter - Corby - Cornwall - Coventry – Crawley - Crewe – Cromer - Croydon - Cumbria – Canterbury - Dagenham – Dalkeith – Dalmellington – Dalston – Danby – Darlington – Dartford – Dartmouth – Daventry – Dawlish – Deal – Debden – Deddington – Dedham – Denbigh – Denholm – Derby – Derbyshire - Dereham – Derwentside – Devizes – Devon - Dewsbury – Derby – Dorchester - Dorset -Poole - Dover - Driffield - Dudley - Dundee – Dunstable - Durham – Ealing - Earl Shilton – Easington – Easingwold - East Dereham - East Grinstead - East Horsley - East Kilbride - East Mersea – East Riding - Eastbourne – Eastleigh – Easton - Eaton Bray - Ebbw Vale – Edinburgh District - Edinburgh Egham – Eglinton – Egremont - Eight Ash Green – Elgin - Ellesmere Port – Ely – Enfield – Essex - Evesham - Exeter – Fairford – Fakenham – Falkirk – Falmouth – Fareham – Faringdon – Farnborough – Farndon – Farnham – Faversham – Felixstowe – Feniton – Ferndown – Fforestfach - Filey – Findhorn – Fishguard – Fleet – Fleetwood – Flint – Flitwick – Folkestone - Gaerwen – Gainsborough – Gairloch – Galashiels – Galston – Garelochhead – Garforth – Gateshead – Gerrards Cross – Giffnock – Gillingham – Gillingham – Girvan – Glastonbury - Glastonbury – Glasgow – Glenluce – Glenrothes – Glossop – Gloucester – Gloucestershire - Goathland – Godalming – Godmanchester – – Grantham- Great Yarmouth – Greenwich - Grimsby -Hackney - Guildford -– Haddington – Hadleigh – Hailsham – Halesowen – Halesworth – Halifax – Halkirk – Hallaton – Halstead – Hambleton – Hamilton – Hammersmith – Hampshire - Hamstreet – Hanley – Hanslope – Hardwick – Haringey – Harlaxton – Harlech – Harlington – Harlow - Harrogate – Harrow - Hartlepool - Hastings - Hatfield - Haverhill – Hemel – Hempstead - Henley-on-Thames - Hereford – Herefordshire - Hertford – Hertfordshire – Hexham - High Wycombe – Hinckley - Horsham – Hull - Hanley Suffolk - Hunstanton - Huntingdonshire – Huntingdon - Ilford – Ilford – Ilfracombe – Ilkeston – Ilkley – Ilminister – Immingham – Ingatestone – Ingleby – Barwick – Ingleton – Instow – Inveraray – Invergordon – Invermoriston – Inverness – Inverurie – Ipswich- Irvine – Irvinestown - Isle of Arran - Isle of Bute - Isle of Colonsay – Jarrow – Jaywick – Jedburgh - Johnstone Hull – Kegworth – Keighley – Keith – Kelso – Kelvedon – Kempsey – Kempston – Kendal – Kenilworth – Kent - Keswick – Kettering – Kettlewell – Keynsham – Kidderminster – Kidlington – Killin – Kilmarnock – Kilrea – Kilsyth - King's Lynn - Kington - Kingston-on-Thames - Kingston upon Hul - Kingston upon Hull – Kirkby - Lacock Lakenheath – Lambeth – Lampeter – Lanark – Lancaster – Langham – Langholm – Langley – Largs – Larne – Launceston – Lavenham – Laxfield - Leamington Spa – Leatherhead – Leavening – Ledbury – Leeds – Leek – Leicester – Leicestershire - Lancaster – Ledbury Leeds – Leicester - Leighton – Leominster - Lichfield – Lincoln – Lincolnshire - Lisburn – Liverpool - City of London - London – Londonderry – Lonsdale - Loughborough - Louth - Lowestoft – Ludlow - Luton – Lutterworth - Mablethorpe – Macclesfield – Macduff – Machynlleth – Macclesfield - Madeley – Maesteg – Magherafelt - Maidenhead - Maidstone – Maldon – Malmesbury – Marlborough - Malton – Malvern - Mamble – Manchester – Mangotsfield – Manningtree – Mansfield – Manuden – Marazion – March – Margat – Margate - Matlock – Melton - Mowbray - Market - Middlesbrough – Middlesex - Milton Keynes - Morpeth - Nailsea – Nailsworth – Nantwich – Narberth – Narborough – Nazeing – Neath – Needham – Market – Nefyn – Nelson – Neston- New Addington - New Ash Green - Newbury - New Cumnock - New Forest - New Milton – Newport - New Quay – Newry - New Romney – Newark - Newbiggin by the Sea – Newbury - Newcastle upon Tyne – Norfolk - Newcastle-under-Lyme - Newton Abbot - Northallerton - Northampton -Northamptonshire - Northumberland - Northwich - Norwich- Nottingham – Nottinghamshire - Nuneaton - Oadby – Oakengates – Oakham – Oban – Okehampton – Oldham – Olney – Omagh – Ongar – Ormskirk – Orpington – Osmotherley – Oswestry – Otley – Otterton – Oundle – Ovington – Oxford – Oxfordshire - Oxshott – Oxted – Padstow – Paignton – Painswick – Paisley – Parracombe – Patchway – Patterdale – Peacehaven – Pembridge – Pembroke – Pembroke Dock – Penarth – Pendle – Penicuik – Penkridge – Penmaenmawr – Penrith – Penzance – Perranporth – Pershore – Perth – Peterborough – Plymouth – Portsmouth – Potters Bar - Preston – Queenborough- Quorn – Ramsgate – Rannoch – Rawtenstall – Rayleigh - Reading - Redbourn – Redbridge – Redcar – Reddish – Redditch – Redhill- Redruth – Retford – Rhosneigr – Rhyl- Ribble Valley – Richmond – Richmond – Ridgewell – Ringwood – Ripon - Rochester – Romford - Ross-on-Wye - Rugby - Runcorn - Rutland - Saffron Walden – Salcombe – Sale – Salford – Salisbury - Saltash – Saltcoats – Sandbach – Sandhurst - Sandiacre – Sandown – Sandwell – Sandwich – Sandy – Sapcote – Sark – Saxmundham – Scarborough – Scourie – Scunthorpe – Seaford – Salford – Salisbury – Shaftesbury - Sheffield – Sherborne - Shrewsbury – Shropshire – Skegness - Slough - Solihul - Somerset - Southampton – Southend - Southwell - Stafford - Staffordshire – Staines - Stamford - St Albans - St. Austell - St Davids –St. Ives - St. Neots - Stevenage - Stirling – Stockport - Stockton-on-Tees - Stoke-on-Trent – Stourbridge - Stratford-upon-Avon - Stroud - Sudbury - Sunderland– Surrey - Sussex - Sutton - Swansea Port – Swindon - Talbot - Tadley – Tadworth – Tain – Takeley – Talgarth – Talsarnau – Tamworth – Tandragee – Tandridge – Tarbert – Tarporley – Taunton – Tavistock – Taynuilt – Teesdale – Teignmouth – Telford – Tenby – Tendring – Tenterden – Tewkesbury – Thame - Tiverton - Torquay - Trowbridge - Truro – Uckfield - Ullapool and Loch Broom- Ullesthorpe – Ulverston – Upminster - Upton Upon Severn - Uttlesford – Uttoxeter – Uxbridge – Wakefield – Wallasey - Walsall - Wandsworth – Warrington - Warminster - Warwick- Warwickshire – Washington - Watford - Wellingborough - Wells – West Ham - Westminster- West Riding - Weston-super-Mare – Weymouth - Whitby - Whitchurch – Whitehaven - Whittlesey - Wilmslow - Wiltshire - Wimbledon - Wimborne Minster - Winchester – Windermere - Windsor – Wisbech - Witney - Woking – Wokingham - Wolverhampton – Worcester - Worcestershire – Workington - Worksop - Worthing - York – Yeovil - Yorkshire North Riding