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Help & FAQs

Do you offer a fitting service?


How are the log cabins delivered?

In a large water tight pallet – max size 6m x 2m, there may be 2 to 5 pallets (of various sizes) dependant on the cabin / timber building ordered. We have 2 delivery methods via a hiab lorry and on a 5m long trailer.

For more on delivery see log cabin delivery.

What are the log cabins made from?

All timber used in our log cabins is Nodic Spruce. This a very hardy component that is slow grown and ideal for the UK climate. The logs are kiln dried to achieve a moisture content of between 15% – 18% this allows perfect precision cutting for our interlocking design.

Do you provide floors with your log cabins?

We cant believe there are companies that actually sell cabins without flooring included…This is really to make their prices look more attractive. All of our Timber Buildings / Log Cabin are complete with tongue and groove floor boards and with the exception of our budget 28mm Log Cabins we provide seriously heavy duty 28mm tongue and groove floor boards…how many other companies will offer you this…

Is the log cabin treated?

To get our precision cutting just right we do not pre treat the cabin as this would cause swelling of the logs and interfere with the interlocking systems accuracy. Also the price would be much higher..

The floor bearers are all pre-treated.

Are the doors and windows pre glazed ?

Yes all the units are pre glazed and pre hung for you. You simply screw the handles into place.

You get the option to fit a Georgian bead with all the windows and on the 44mm Log cabins and above we supply as standard inward opening tilt and turn double glazing units with a multi point locking system – the best you will find on any log cabin in the UK market

How far do you deliver ?

We deliver nationwide to mainland England / Scotland and Wales. More information on Log Cabin Delivery. For more on deliveries see log cabin deliveries

Do you offer a fitting service?

Yes we have a team of in-house Log Cabin fitters that are very experienced in installing the log cabins. See our Log Cabin Gallery a range of Garden Offices, Garden Gyms, Log Cabins, Twin Skin Log Cabins and Bespoke Log Cabins that we have installed throughout the UK. We do fit nationwide.

What other services do you offer?

Along side our installation services we can offer floor and roof insulation, shingled roofing, clear treatment, guttering, timber framed bases, concrete bases. We can also arrange certified electrics through a sub contractor.

How long does it take to order a log cabin ?

All our cabins are made on an order by order basis – so you can rest assured your cabin is made for you.

Standard Log cabins from our existing range take between 4 – 6 weeks for delivery.

Bespoke Log Cabins will take between 6 – 8 weeks for delivery.

We issue you with line plans of the cabin that we need you to confirm before we enter into the manufacturing stage. Transportation from our factory into the UK takes on average 5 days.

Where are your log cabins from?

Our Log cabins are manufactured in the Baltic States from Lithuania to be precise.

We have been working alongside the same mill for the best part of 7 years and we are extremely satisfied with the consistently good cabins that we receive.

What kind of base do i need for my log cabin ?

A flat, solid, level base is required and this can come in various forms, concrete pad, concrete plinths, paved base, timber framed base, breeze blocks, decking, sleepers.

The base ideally should be at least 2 inches above the existing ground level to deter damp. Provision of damp proofing should be considered. The base needs to be the exact size of the cabin size to prevent water pooling and damp ingress.

See here for more details on log cabin bases.

Do your log cabins come in sections ?

The interlocking design of our log cabins means that they come in individual pieces – wall boards, floor boards, roof boards – ready for immediate assembly. The maximum individual log length we produce is 5.9m long. So be prepared for some dual handling if you are considering fitting the log cabin on your own.

Do i need planning permission ?

This will be dependant on your garden / site and the overall size of the log cabin / timber building involved.

Please refer to our log cabin planning permission page to view the governments criteria.

Can you insulate the log cabins ?

Yes we can – we can provide 45mm boarding for between the floor joists and up to 75mm insulation internally for between the roof perlins. When doing the roof insulation we can do this internally or externally. If we do this internally we will cover the insulation with matchboarding to give the same clinical finsh you would expect in one of our log cabins. If you opt for external roof insulation we can amend the insulation boards to 45mm batten and sheet out and then shingle and membrane over as normal.

Of course you have the option of a twinskin log cabin that can be fully insulated in between the internal and external walls as well….this offers seriously good thermal values and is perfect for all year round habitation.

How long will my log cabin / timber building last ?

That depends on whether you follow the care plan we give you when you purchase your timber building. If you treat the building every two to three years, then it will last a lifetime and beyond. For more on Log cabin care see our Log Cabin Care Page

Do you have a showroom where i can view some of your log cabins

Yes we do, We have various sites in the UK where our buildings are on display.

Our main design hub is located at Unit 24, Meadowcroft Way, Leigh, WN7 3XZ

If you live closer to the midlands, our store is located:

Log Cabin Specialists:

Highfield Garden World, Bristol Road, Whitminster, Gloucestershire, GL2 7PB

Please contact us directly for more information or to arrange an appointment.


Can you assist with planning applications ?

Should the assistance be needed we have consultants who are very experienced in this line of work. There is usually an additional charge for this service.

We can organise elevation plans that will allow architects to present full blown in depth plans for approval. If plans are required before ordering a Log Cabin , there will be a £350 fee, that is deducted from any orders placed.

However we cannot guarantee 100% pass rates.

Do you offer window shutters ?

Yes we do, these are wooden (as you would expect on a log cabin) and offer additional security from theft and also additional weather proofing if living in a coastal or hilly area

Can i add an extension to my log cabin ?

This is something we have just started to introduce due to demand from our existing customers. Each cabin will have to be assessed individually but more often than not we can accommodate you – the designs are usually in essence 3 sided buildings that are joined and sealed to the existing building. You can either cut through from the existing cabin or have an independent door entry. These are useful for adding toilets or kitchen areas to cabin used as sales offices. There is a separate category that shows examples of this type of work

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